Privacy policy

GLP ONE ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and telehealth services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this policy.

1. Information We Collect

Personal Information You Provide:

When you create an account, complete a health questionnaire, or use our Services, we may collect:

• Identity Information: Full name, date of birth, gender
• Contact Information: Email address, phone number, mailing address
• Health Information: Medical history, current symptoms, medications, allergies, lab results, and other information you provide to healthcare providers
• Payment Information: Credit card or debit card details, billing address
• Identity Verification: Government-issued ID, photographs for identity verification
• Communication Records: Messages with healthcare providers and customer support

Information Collected Automatically:

When you access our Services, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Information: Pages visited, features used, time spent on pages, click patterns
• Location Information: General location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, pixels, and similar technologies

2. How We Use Your Information

We use your information for the following purposes:

Healthcare Delivery:

• Facilitate telehealth consultations with healthcare providers
• Process and fulfill prescriptions
• Maintain your medical records
• Provide follow-up care and communications

Service Operations:

• Create and manage your account
• Process payments and transactions
• Respond to customer support inquiries
• Send service-related notifications

Improvement and Analytics:

• Analyze usage patterns to improve our Services
• Conduct research and analytics
• Develop new features and services

Legal and Safety:

• Comply with legal obligations
• Enforce our Terms and Conditions
• Protect against fraud and unauthorized activity
• Ensure the safety and security of our Services

Marketing (with consent):

• Send promotional communications about our Services
• Provide personalized recommendations

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Healthcare Providers: We share your health information with the licensed healthcare providers who deliver care through our platform to facilitate your treatment.

Pharmacies: We transmit prescription information to partner pharmacies to fulfill your medication orders.

Service Providers: We engage third-party vendors who perform services on our behalf, such as payment processing, data analytics, email delivery, and customer support. These providers are contractually obligated to protect your information.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Legal Requirements: We may disclose your information when required by law, such as in response to a subpoena, court order, or government request. We may also disclose information to protect our rights, investigate fraud, or respond to a safety threat.

With Your Consent: We may share your information for other purposes with your explicit consent.

4. Health Information and HIPAA

As a provider of telehealth services, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA).

Your HIPAA Rights:

• Access: You have the right to access and obtain a copy of your medical records
• Amendment: You may request amendments to your health information if you believe it is inaccurate
• Accounting of Disclosures: You may request a list of certain disclosures of your health information
• Restrictions: You may request restrictions on certain uses and disclosures of your health information
• Confidential Communications: You may request that we communicate with you through specific means or at specific locations
• Breach Notification: You will be notified if there is a breach of your unsecured health information

For a complete description of your HIPAA rights, please refer to our Notice of Privacy Practices, available upon request.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

Types of Cookies We Use:

• Essential Cookies: Necessary for the operation of our Services
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how visitors interact with our Services
• Advertising Cookies: Used to deliver relevant advertisements

Your Cookie Choices:

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Services.

We may use third-party analytics services such as Google Analytics. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments and monitoring
• Employee training on privacy and security practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing ongoing healthcare services
• Complying with legal obligations
• Resolving disputes
• Enforcing our agreements

Medical records are retained in accordance with applicable state and federal laws, which typically require retention for a minimum of seven (7) years.

8. Your Rights and Choices

Access and Correction: You may access and update your account information at any time by logging into your account or contacting us.

Deletion: You may request deletion of your personal information, subject to legal retention requirements. Note that we may be required to retain certain health information.

Marketing Opt-Out: You may opt out of marketing communications by clicking the "unsubscribe" link in our emails or by contacting us. Note that you will continue to receive service-related communications.

Do Not Track: Our Services do not currently respond to "Do Not Track" browser signals.

9. State-Specific Privacy Rights

California Residents:

Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information, including the right to know, delete, and opt out of the sale of personal information. Note that health information governed by HIPAA is exempt from CCPA. To exercise your CCPA rights, contact us at support@glpone.com.

Nevada Residents:

Nevada residents may opt out of the sale of certain personal information. We do not currently sell personal information as defined under Nevada law.

Other States:

Residents of other states may have additional rights under applicable state privacy laws. Please contact us for more information.

10. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Email: support@glpone.com

Phone: 1-208-635-0215

Privacy Inquiries: privacy@glpone.com

Mailing Address: GLP ONE[Company Address]

For HIPAA-related inquiries, you may also contact our Privacy Officer at privacy@glpone.com.